No returns can or will be accepted without prior authorization from our Returns Department. To request a Return Authorization Number for any of our warranty covered products please call us. In the first 30 days returns can be for replacement, refund, or merchandise credit. Shipping charges are not refundable; unless product was damaged during our shipping process. All items must be shipped freight prepaid through UPS, double-boxed with the given Return Authorization Number displayed in plain sight on the outside of the package. All of our warranty items will be returned (via UPS) freight prepaid. A copy of your planet-cyber.net invoice MUSTbe included with all returns for credit and will be subject to a fee of 15%, minus shipping and handling. Merchandise must be in "new" or "like-new" condition to be accepted by our Returns Department. Returns will be credited at the sale price on the invoice (less if any fees apply). If no invoices or receipts are included with the returned package, planet-cyber.net will issue a credit at the current selling price of the product or the price at the time of sale of the product, whichever is lower. All items must be returned complete, with every accessory, manual and given equipment that it came with. Any missing parts or damaged packaging will be deducted from amount credited, unless proof is given otherwise that the damage happened during our shipping process. Items returned with missing Mens (i.e. remote controls, wire harnesses, etc.) are subject to a charge of $25 and up for the replacement of any missing Mens. Items returned damaged and or abused will not be accepted and will be shipped back at your cost. If the product is defective planet-cyber.net will have it repaired for you and ship it back in the same condition in which we received it.

planet-cyber.net defines abuse of product as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates. Speakers submitted with any of the above will be considered out of warranty by our Returns Department. planet-cyber.net will not be held liable for loss of use, installation, removal and reinstallation charges associated with the defective or returned product. Products that have been improperly installed will no longer be carried under warranty, and no credit or exchange will be given or made. It is highly recommended that you get your equipment professionally installed to prevent such loss. All returns, exchanges and refunds are processed within 30 days upon receiving the item. Please allow 2 weeks from the time you return your item for your refund or exchange to be seen. If you paid by credit card, please allow 2 full billing cycles for the credit to appear on your card statement.